Privacy Policy

Effective Date: June 9, 2026  |  Last Updated: June 9, 2026

1. Introduction and Who We Are

Welcome to Dions ("we," "us," "our," or "the Company"). We operate a food-related business dedicated to providing quality food products and services to our customers across the United States. This Privacy Policy applies to all personal information we collect through our website fresh-dions.click, our mobile applications (if applicable), our physical locations, telephone interactions, and any other channels through which you interact with us.

We are committed to protecting your personal privacy and ensuring that your personal data is handled responsibly, transparently, and in full compliance with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

Our contact information for all privacy-related matters is as follows:

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our website fresh-dions.click
• Customers who place orders online or in person
• Users who create an account on our platform
• Individuals who subscribe to our newsletters or marketing communications
• Individuals who contact us via email, telephone, or social media
• Job applicants and prospective employees
• Any other individual whose personal information we may process in connection with our business activities

This Policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party platforms you visit through links on our site.

3. Information We Collect

We collect various types of personal information depending on how you interact with us. The categories of information we collect are outlined below.

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personally identifiable information:

• Full name
• Email address
• Phone number
• Mailing and delivery address
• Billing address
• Date of birth (where required for age verification or promotional purposes)
• Username and password (for account holders)

3.2 Payment and Financial Information

When you make a purchase, we collect payment-related information. However, we do not store full credit card numbers or sensitive financial data on our servers. Payment transactions are processed through secure, PCI-DSS-compliant third-party payment processors. We may retain the following:

• Last four digits of your credit or debit card
• Card type (e.g., Visa, Mastercard)
• Billing address associated with your payment method
• Transaction IDs and order confirmation numbers

3.3 Usage Data and Online Activity

We automatically collect certain technical and behavioral data when you visit our website. This includes:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring website or source URL
• Links clicked and features used
• Date and time of your visit
• Search terms entered on our website
• Crash reports and performance data

3.4 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (e.g., device ID, advertising ID)
• Hardware model and manufacturer
• Mobile network information
• Screen resolution and display settings
• Language and locale preferences

3.5 Communications and Feedback

When you contact us directly, we collect the content of your messages, including:

• Customer service inquiries and correspondence
• Feedback, reviews, and survey responses
• Complaints and requests
• Social media interactions and mentions

3.6 Location Data

With your permission, we may collect precise geolocation data to facilitate delivery services, show nearby locations, or provide location-specific menus and promotions. You may disable location sharing through your device settings at any time.

3.7 Food Preferences and Dietary Information

As a food business, we may collect information about your food preferences, dietary restrictions, allergies, and order history to personalize your experience and ensure food safety. This information may include:

• Dietary restrictions and allergies
• Preferred menu items and past orders
• Customization preferences
• Special meal requests

3.8 Information Collected from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (when you log in or interact with our social media content)
• Marketing partners and data aggregators
• Delivery and logistics partners
• Analytics providers
• Payment processors

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Facilitating delivery to your specified address
• Sending order confirmations, receipts, and delivery notifications
• Managing your account and preferences
• Providing customer support and resolving disputes
• Processing payments and refunds

4.2 Personalization and User Experience

• Personalizing your browsing and ordering experience
• Recommending menu items based on your preferences and history
• Displaying location-relevant content and pricing
• Saving your preferences and delivery addresses for faster checkout

4.3 Analytics and Business Improvement

• Analyzing website traffic, usage patterns, and user behavior
• Measuring the effectiveness of our marketing campaigns
• Improving our menu, website functionality, and services
• Conducting internal research and business intelligence reporting
• Identifying and fixing technical issues

4.4 Marketing and Communications

• Sending promotional emails, newsletters, and special offers
• Delivering targeted advertisements on third-party platforms
• Notifying you about new menu items, events, and seasonal promotions
• Running loyalty programs and reward campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us at [email protected]. Please note that even if you opt out of marketing, we may still send you transactional messages related to your orders and account.

4.5 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations
• Responding to lawful requests from governmental authorities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Dions, our customers, and the public
• Detecting and preventing fraud, abuse, and unauthorized access

5. Legal Basis for Processing (Where Applicable)

To the extent that applicable law requires a legal basis for processing your personal information, we rely on the following:

• Contractual Necessity: Processing is necessary to fulfill orders you have placed and to provide you with requested services.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as analytics, fraud prevention, and improving our services, provided those interests are not overridden by your rights.
• Legal Obligation: Processing is required for us to comply with applicable laws and regulations.
• Consent: Where you have provided explicit consent, such as subscribing to marketing communications or enabling location tracking.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies on our website fresh-dions.click to enhance your experience and gather information about how our website is used.

6.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of our website (e.g., session management, shopping cart functionality).
• Performance and Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and user experience.
• Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

6.2 Managing Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or receive alerts when cookies are being sent. For more detailed information about our cookie practices, please refer to our dedicated Cookie Policy, which is available on our website.

For California residents, please see Section 12 for additional information about your rights under the CCPA/CPRA, including the right to opt out of the sale or sharing of personal information.

7. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your data with trusted third parties in the following circumstances:

7.1 Service Providers and Business Partners

We engage carefully selected third-party vendors and service providers to assist us in operating our business. These include:

• Payment processors (to handle secure financial transactions)
• Delivery and logistics partners (to fulfill and deliver your orders)
• Cloud hosting and infrastructure providers (to store and manage data)
• Email and marketing platforms (to send communications on our behalf)
• Analytics providers (such as Google Analytics, to analyze website performance)
• Customer support tools (to manage inquiries and complaints)
• Fraud prevention and security services

All service providers are contractually obligated to use your personal information only to provide services to us and are prohibited from using it for their own purposes. They are required to maintain appropriate security measures to protect your data.

7.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect and defend the rights or property of Dions
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public
• Protect against legal liability

7.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you of any such change via email or prominent notice on our website prior to the transfer taking effect, and your rights under this Privacy Policy will continue to apply.

7.4 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so, such as participating in co-branded promotions, loyalty partnerships, or third-party integrations that you voluntarily activate.

7.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that does not directly identify you with third parties for research, marketing, analytics, and other business purposes. This information cannot reasonably be used to identify you.

8. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical security measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

8.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is protected using industry-standard SSL/TLS encryption.
• Access Controls: Personal information is accessible only to authorized employees and service providers who need it to perform their duties.
• Secure Payment Processing: Payment transactions are handled by PCI-DSS-compliant processors; we do not store full credit card data.
• Regular Security Audits: We conduct periodic reviews of our security practices and vulnerability assessments.
• Employee Training: Our staff is trained on data privacy and security best practices.
• Data Minimization: We collect only the information necessary for the purposes described in this Policy.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and authorities as required by law.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are also responsible for maintaining the confidentiality of your account credentials.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When your personal information is no longer required, we will securely delete or anonymize it. In some cases, we may retain anonymized or aggregated data for analytical purposes indefinitely, as it can no longer identify you.

10. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable federal and state laws, we do not knowingly collect, use, or disclose personal information from children under 13 years of age. We also do not knowingly market our services to minors under 18.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. If we discover that we have inadvertently collected personal information from a child under 18, we will take prompt steps to delete that information from our records.

11. Your Privacy Rights

Depending on your location and the applicable laws, you may have certain rights with respect to your personal information. We are committed to honoring these rights.

11.1 General Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Data Portability: You may request that we provide your personal information in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11.2 California Residents – CCPA/CPRA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: The right to know what personal information we have collected, used, disclosed, or sold about you over the past 12 months.
• Right to Delete: The right to request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to only what is necessary to provide the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of services.

To submit a California privacy rights request, please contact us using the information in Section 15. We will verify your identity before processing your request. You may also designate an authorized agent to make requests on your behalf.

11.3 Exercising Your Rights

To exercise any of your privacy rights, please contact us by:

• Email: [email protected]

We will respond to your request within 45 days of receipt. If we need more time, we will inform you and may extend the period by an additional 45 days. We do not charge a fee for processing reasonable requests unless they are manifestly unfounded, repetitive, or excessive.

12. Do Not Sell or Share My Personal Information

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information. While we do not sell personal information for monetary compensation, certain advertising and analytics activities may constitute "sharing" under California law.

If you wish to opt out of the sharing of your personal information for cross-context behavioral advertising, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

You may also use browser-based opt-out signals, such as the Global Privacy Control (GPC), which we will honor to the extent required by applicable law.

13. International Data Transfers

Dions is based in the United States and our primary data processing occurs within the United States. However, some of our third-party service providers and technology partners may be located in or operate servers in other countries, including countries outside of the United States.

If your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law. These safeguards may include:

• Contractual clauses requiring the recipient to protect your personal information to at least the same standard as required under applicable U.S. law
• Ensuring that service providers in other jurisdictions are bound by data processing agreements
• Verifying that any foreign service providers adhere to recognized data security standards

By using our website and services, you acknowledge and consent to the transfer of your information to the United States and potentially to other countries where data protection laws may differ from those in your home country.

14. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or applications. When you click on a link to a third-party site, you will leave our website and be subject to the privacy policy of that third party. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

Third-party services that we may integrate with or link to include, but are not limited to:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Online mapping and navigation services (e.g., Google Maps)
• Third-party review platforms
• Food delivery aggregator platforms

15. How to File a Privacy Complaint

We take all privacy concerns seriously and are committed to resolving any complaints promptly and fairly.

15.1 Contacting Us First

If you have a concern or complaint about how we handle your personal information, we encourage you to contact us first so that we have an opportunity to address the issue directly:

• Email: [email protected]
• Website: fresh-dions.click

Please describe your concern in as much detail as possible. We will acknowledge receipt of your complaint within 10 business days and work to resolve it within 30 days.

15.2 Regulatory Authorities

If you are not satisfied with our response to your complaint, or if you believe we are processing your data unlawfully, you have the right to file a complaint with the relevant data protection or consumer protection authority.

For United States Residents:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including privacy-related violations under the FTC Act. You may file a complaint online at www.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Attorney General (for California Residents): California residents may submit privacy-related complaints to the California Attorney General's Office at oag.ca.gov/privacy.
• California Privacy Protection Agency (CPPA): Under the CPRA, the CPPA enforces California consumer privacy rights. Complaints may be submitted at cppa.ca.gov.
• State Attorney General: Residents of other states may also contact their respective state attorney general's office to report privacy violations or seek guidance on consumer privacy rights.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at fresh-dions.click
• Where required by law or where changes are significant, notify you via email or a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after we post any modifications constitutes your acceptance of the updated Privacy Policy.

If you disagree with the revised policy, you should discontinue using our services and may request deletion of your personal information by contacting us at [email protected].

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.